ISO/IEC 20000-1
Information technology - Service management - Part 1: Service management system requirements
About ISO/IEC 20000-1
ISO/IEC 20000 is one of the most well-recognized international standards. Like other ISO's management system standards, this standard can be applied to all sizes and types of service providers whose key objective is to deliver and maintain effective and resilient IT services in today dynamic business environment for their customers.
ISO/IEC 20000 is a standard with clearly defined requirements based on best practices of information technology service management (ITSM). The standard provides pre-defined service management processes and roles in relation to IT infrastructure.
Type of Audit
- Certification Audit
Advantages of ISO/IEC 20000-1 Certification
- Fulfill the requirements of internationally accepted ITSM best practices and is well aligned with frameworks, e.g., ITIL, Agile, and DevOps.
- Achieve and be able to maintain a high-quality level of IT service and product provisioning.
- Reduce organization risks in relation to IT service management.
- Improve organization's reputation and trustworthiness.
- Perfectly blend people, process, and technology to achieve business ITSM targets.
Certification Audit Process
1. Request for A Proposal
a.Company interested in certifying against ISO/IEC 20000-1 requests for a proposal from TUV NORD Thailand
2. Certification Audit
a.Stage 1: Documentation Review
b.Stage 2: On-site Verification
3. Issue of ISO/IEC 20000-1 Certificate
4. Surveillance Audit 1 & 2 (within the next 2 years after the certificate is issued)
5. Re-certification within the next 3 years after the certificate issued.